SaaS Guided Tour Video Examples: 30 Fixes for Stalled Users

360Learning's tour is for L&D teams stuck running compliance training. It starts with the dread: box-checking courses that end in real damage.

What works here:

• The cost is a chain. Box-checking leads to accidents, lost productivity and financial penalties.
• Then the automation: re-enrollment filtered by location, role and certificate expiration, in a clean interface.
• It ends on what an auditor asks for: employee status and certification in custom reports, plus automatic reminders and expiration alerts.

The move: Name the chore your user dreads, then show the setting that removes it. If the chore isn't on screen, the setting looks optional.

Papertrail moves equipment safety inspections from paper to a digital record. The video opens on the paperwork and the legal risk behind it, before the platform appears.

What works here:

• The risk comes first. Manual records and their legal exposure are on screen before any interface.
• Then the routine gets lighter: inspection scheduling, mobile reminders and barcode or RFID tagging for quick data capture.
• Green checkmarks and red indicators give status at a glance, with staff accountability built into each inspection.

The move: Open your next tour on the paperwork your user no longer does. If a long-time user can't name the old pain by second 15, add it back.

Dolbey sells dictation and transcription software to medical practices. The video starts with physician burnout from typing into Electronic Health Records.

What works here:

• The cost is counted in the doctor's day: fewer patient visits and longer workdays.
• The workflow is mapped. Dictated content is routed by priority and specialty, then sent for electronic signature.
• It runs on devices clinicians already use, from phones to specialized recorders, and closes on a history that goes back to 1914 and Thomas Edison's dictation invention.

The move: Count the old cost in your user's own units: visits, hours, tickets. If the number isn't in their units, they won't feel it.

Nexis from LexisNexis turns information overload into research a business can act on. The video starts with the daily struggle of finding information you can trust.

What works here:

• The pain is a list researchers know: vague web searches, paywalls, irrelevant data and fake news.
• Color carries the change. Fragmented data in blue gives way to a confident red as the platform takes over.
• Then the daily tools: alerts, personalized dashboards, custom reports and shareable analyses in one place.

The move: List the places your user looked before your product. Then show the one place they look now. If the list is shorter than 3, it isn't a pain yet.

Lightspeed Retail is a platform for growing retailers. Its video crosses out the daily headaches, like stockouts and manual orders, one by one.

What works here:

• Kinetic type crosses out each problem and swaps in the fix: inventory, purchasing and multi-channel fulfillment.
• Sales, stock and customer data show up in interface simulations, so decisions run on real-time numbers instead of guesswork.
• It closes on the shopper: quicker checkout, mobile operations and customers treated like VIPs.

The move: Write your user's 3 worst weekly chores on screen, then cross each one out with the feature that fixes it. If you can't cross one out, cut it.

The Scaleflex Visual Experience Platform organizes, optimizes and delivers images and video at scale. The tour opens on scattered digital assets and endless tasks.

What works here:

• The chaos comes first. Then one AI-powered source of truth for every media file.
• A split-screen before and after compares load times, so speed is shown, not claimed.
• Global teams get one space for approvals, secure sharing and consistent brand use.

The move: Put a before and after side by side for the one metric your user reports on. If both halves look the same, pick another metric.

Fortinet's video is for industrial teams joining IT and OT networks. It shows the attack surface growing before the Security Fabric arrives.

What works here:

• An expanding hexagonal network shows how digital transformation exposes older OT systems.
• Real stakes follow: manufacturing halts and oil spills.
• Then one fabric from industrial edge devices to cloud-hosted analytics, with ZTNA, VPN and FortiNAC, plus secure remote access for authorized users.

The move: Show what happens on the factory floor when the risk lands, not just the alert. If the stake isn't physical, your user forgets it by renewal.

Centric Software's video answers “What is PLM?” before it shows any product. It's a category explainer more than a tour, and it's here for one move: rebuilding the full picture of the work.

What works here:

• Consumer goods come apart on screen, showing the lifecycle from concept design to retail.
• PLM is framed as the single source of truth, with real-time visibility across the whole process.
• It connects to systems teams already run, like ERP and PDM.

The move: If users only touch one corner of your product, show the whole lifecycle once, then point to their corner. If they can't find their step, label it.

Google for Education's tutorial teaches professors one Gemini feature: image generation for class diagrams. It follows one biology lesson from confusion to a clear visual.

What works here:

• It opens on the user's problem: “Are your students nodding, but secretly lost, when you discuss abstract concepts?”
• Every click is named. Click “Create images,” then type a prompt for a flowchart labeled “DNA,” “RNA” and “Protein.”
• Then a second try in a new style: a kitchen counter where a cookbook is DNA and a cake is Protein. It ends by sending you to gemini.google.com.

The move: Give your user the exact words to type, plus a second task to try alone. If they have to invent the input, they'll stop.

Workday's video promotes Workday Guidance, AI help that lives inside Workday. Interface cards and kinetic type carry it, set to music with no voiceover.

The move: If your product has built-in help, show the help card next to the task it explains. If the card could sit on any screen, it's too generic.

Blynk's video is the first in a numbered onboarding series that welcomes users to its IoT platform. It walks through the platform's dashboards and mobile app, set to music.

The move: Number your tours. “#1” tells a user there's a next one. If they can't tell which tour comes next, the series isn't doing its job.

NextGen Healthcare's video shows patients how remote patient monitoring works, from home devices to the HealthBridge app to the doctor's dashboard.

What works here:

• Patients track blood pressure, weight and glucose from home.
• Data moves from the devices to the care team, so doctors can adjust treatment without frequent in-person visits.
• Setup comes in four steps, from the HealthBridge app to pairing devices, so tech-hesitant patients can follow it.

The move: Turn your setup into 4 numbered steps or fewer. If it needs 5, make a second tour.

Wonolo connects businesses with pre-screened local workers. The walkthrough follows one job post from creation to the workers who fill it.

What works here:

• Job posting is shown step by step, in UI motion graphics.
• Worker profile cards show skills and experience, so employers choose before anyone arrives.
• Then the repeat feature: “favorite workers,” so a business can rebook people it already trusts.

The move: End the tour on the feature that brings your user back next week. If the last screen is a one-time task, add the repeat one.

Softr's video shows Workflows, its builder for automations. Nodes and icons in 2D motion lay out how an automation comes together.

The move: If a feature is a builder, show one finished automation, node by node. If the viewer can't say what it automates, the tour shows tools, not a task.

Jamf's 40-second video shows Self Service+ for macOS: one self-service portal for employees' apps and access.

The move: If your product lets users help themselves, show the portal they'll open, not the admin console. Under a minute is enough for one door.

Sana's video introduces Studio Card in Sana Learn. Chat interfaces and card dashboards show the feature in motion, set to music.

The move: Name one feature per tour, the way Sana names Studio Card. If your title needs two feature names, make two tours.

Nedap's AEOS video shows one control: a Security Level slider that switches a building between modes like Normal, High Security and Fire.

What works here:

• One slider covers very different days: a fire, a labor strike, a family event.
• Color-coded windows, red for restricted and green for open, show the rule change at a glance.
• Targeted levels keep the rest of the building running during a crisis.

The move: Find the one control your users forget exists. Build a tour that flips it in 3 situations.

Atlassian's video shows Jira Service Management helping HR teams handle employee support. 2D motion and interface animation explain the support automation.

The move: If a new team is adopting a tool another team already runs, like HR on a service desk, tour that team's first request. Not the whole product.

Viable turns customer feedback into answers. The tour opens on a support agent buried in feedback, then shows the platform built on GPT-3.

What works here:

• The overload is one picture: an agent under a flood of feedback.
• Feedback is ingested, aggregated, structured and tagged automatically.
• Users ask questions in plain English and get answers back, as if from an expert co-worker.

The move: Show the question your user types and the answer they get. If the question takes training to write, rewrite it.

AWS's video tells DynamoDB users about a new option: global tables with multi-Region strong consistency. It's a safeguard tour for people already on the product.

What works here:

• It opens on scale: “More than a million customers” building on DynamoDB.
• The safeguard is precise. Changes are synchronously replicated to at least two Regions, and reads return the most recent version of data.
• It names the bad day. If a regional endpoint is unreachable, there's no data to reconcile and no recovery to run during failover.

The move: Name the bad day your safeguard covers, and say what your user won't have to do. If you only list features, the fear stays.

Dunhill Financial's walkthrough starts on a personal dashboard for “Luke and Jen Smith,” then opens up the security behind it in 3D.

What works here:

• The dashboard comes first: accounts, spending, financial goals and real-time alerts.
• Then the layers: password protection, two-factor authentication and 256-bit encryption, animated as interlocking mechanisms.
• Transport Layer Security and Next Generation Firewalls get on-screen text, plus visuals of independent security inspections.

The move: Show the safeguard behind the screen your user opens every day. If the security part has no picture, it reads as a promise.

Fraud.com's video shows how its platform stops fraud without slowing down trusted customers.

What works here:

• Identity verification is timed: under 15 seconds, using facial recognition with liveness detection.
• A balancing scale carries the idea: security on one side, an easy experience for trusted users on the other.
• Adaptive policy engines and existing tools feed one risk score.

The move: Put a time on your safeguard. If the safety step has no number, users assume it's slow.

Mandiant Advantage Attack Surface Management maps every external asset a company has, known and unknown, including assets hosted by partners and suppliers.

What works here:

• Discovery draws on over 250 integrated data sources.
• Exposures become prioritized actions, with near-real-time monitoring and an “adversary mode” view of the company.
• Dashboards show severity and status, inside the security processes teams already run.

The move: Show your user something you found that they didn't know they had. If the map shows only known assets, it proves nothing.

Trillium DQ for Big Data, from Syncsort (now Precisely), turns sprawling datasets into data a company can trust. The video follows data from raw input to verified insight.

What works here:

• Data profiling and quality checks appear as steps, from raw input to verified output.
• Validation and cleansing are on screen, so the viewer watches trust get built.
• It ties data quality to the work that depends on it: governance and fraud detection.

The move: Show the check your product runs before the user sees a result. If they can't see the check, they'll redo it by hand.

Bridge by Smartsheet connects business systems that don't talk to each other. The video opens on a city grid of bottlenecks, then shows Bridge moving data across platforms.

What works here:

• Scattered information flow is drawn as a city grid jammed with bottlenecks.
• Bridge automates workflows and shares data across platforms, without custom code.
• The payoff is accuracy and agility, so teams spend their time on new work.

The move: If users fear your product will break what they already run, show it connecting to that system. If the connection needs code, show the no-code path.

Rubrik's video contrasts legacy backup job scheduling with its SLA Policy Engine. Cluttered manual screens give way to a few sliders.

What works here:

• Recovery Point Objectives and retention policies are set with simple sliders.
• Protection covers VMs, databases, files and operating systems, on premises and in AWS, Azure and Google Cloud Platform.
• A clock face makes the claim: a 90% reduction in time spent managing backups.

The move: Put your result on one visual your user can screenshot. If it needs a legend, simplify it.

CareStack's Enterprise Analytics is for dental service organizations running many offices. The tour pulls data from every location into one view.

What works here:

• An interactive map replaces scattered, manual reporting with a view of every office.
• KPI dashboards and patient list builders, driven by conditional logic, target follow-ups that fill schedules and boost collections.
• The close names the outcomes: staff performance, practice profitability and patient care.

The move: Build the tour around a list your user can act on today, not a chart. A list of patients to call is a reason to log in.

Emplifi Unified Analytics pulls social, commerce and care data into one dashboard. The tour runs on one story: a headphone launch that goes viral without the sales to match.

What works here:

• Data from TikTok, Instagram, LinkedIn, campaigns and customer care sits in one view.
• Real-time analytics spot the trend and the influencer behind it, and the brand answers with shoppable social content.
• It closes the loop with care, turning frustrated customers into advocates.

The move: Run your tour on one scenario your user will face next month. If the scenario is generic, the numbers won't feel like theirs.

Kula is an AI outbound engine for recruiters. The demo runs multi-channel outreach, then tracks every reply.

What works here:

• Outreach runs across email, InMail and connection requests, with AI messages where recruiters pick the tone.
• Opens, clicks and replies are tracked per candidate, so recruiters can predict their pipeline.
• The Everywhere Chrome Extension sources from LinkedIn and GitHub, and SOC2 Type 2 and GDPR compliance answer the trust question.

The move: Show the metric your user's manager asks about, inside your product. If they have to export it, they'll stop opening the dashboard.

NETSCOUT nGenius Enterprise Performance Management promises “Visibility Without Borders.” The tour traces application traffic from client devices to data centers and multiple clouds.

What works here:

• Glowing data paths show traffic crossing every boundary.
• Color marks where performance degrades at the network edges, so triage and root cause start early.
• On-screen text holds four measures: availability, reliability, responsiveness and quality.

The move: Name 4 measures or fewer on screen and keep them there. If your user can't repeat them, there are too many.