An installation video answers one install-day question
The deal is signed. The product ships. Then it sits in a box at the customer's door until someone puts it in.
A contractor on a ladder. An IT admin on a Friday night migration. A field team with no Wi-Fi. Each of them has one question, and it changes with the stage of the install.
That install is where your product becomes real for the buyer. If it goes badly, they remember the install, not the demo.
The short answer: the installation videos that work answer one install-day question with one move. Doorway answers “will it fit?” by showing it slot into the buyer's space or system. Wrench answers “can my crew do it?” with every step at the installer's angle. Cutover answers “will the switch break anything?” by showing the test before go-live. Night Shift answers “what happens after the installer leaves?” by showing the product running unwatched. The 18 examples below are sorted by the stage they cover.
If your video shows how the product gets built rather than put in, see these 3D assembly animations instead.
Planning an installation video?
Talk to the Advids team about style, budget and timeline before you write the script. Start with the install stage that creates the most support calls.
“Will it fit?” Show it fitting before you show it working.
Nobody buys a sofa without measuring the door. Your buyer does the same with their racks, panels, desks and software stack. If they can't picture it going in, the deal stalls.
I call it the Doorway: the product shown slotting into the space or system it's going into, before any feature. Five examples. Two of them are platform overviews rather than install videos, and they're marked as such.
Thermal Radar 6 Series first look video
Thermal Radar introduces its 3 Series and 6 Series perimeter protection units in 30 seconds. The pitch is continuous 360° thermal detection that plugs into the security setup a buyer already runs.
What works here:
A translucent view of the device shows the 360° scanning. You see the coverage before you hear a claim.
Fit is on screen, not in a voiceover. Short on-screen text names VMS and PTZ integration, the two systems a security buyer already owns.
It ends on a bold line: “the only perimeter protection you need.”
The move: Name the 2 systems your product connects to, on screen, in the first 20 seconds. If an installer can't say what it plugs into, the fit isn't shown yet.
SolarEdge MultiRange installation video
SolarEdge's 41-second spot sells its MultiRange concept with one promise in the title: fewer part numbers. SolarEdge's Polish upload of the same spot spells out the payoff: simpler installation.
What works here:
The promise is an installer's promise. Fewer part numbers means fewer wrong boxes on the van.
3D inverter boxes move into interface screens, so the hardware and the software arrive as one picture.
It runs on music and visuals only, so the same cut works in any market.
The move: Turn your install advantage into a count your buyer already tracks: part numbers, visits or hours. Put that count in the title.
MULTIBRACKETS M Headset Holder video
Multibrackets shows its M Headset Holder in brass, copper and stainless steel. The setup is the simplest kind: it has to fit the desk it lands on.
What works here:
Fit is a phrase on screen: “Universal fit.” Then the holder stands on a desk, solid, with a headset on it.
Craft carries the price. “Carefully handmade with authentic techniques” and “Hours of work on every single piece” sit next to close-ups of the metals.
It ends on the after-state the buyer wants: “clear desk ready for work.”
The move: If your product needs no tools, say so in two words on screen, then show it in place. The after-state is the install video.
Oni Group last-mile delivery video
Oni Group's video is a platform overview, not an install guide. It's here for one fit move: it builds its last-mile delivery solution on Google's Mobility and Delivery platform.
What works here:
The problem is counted. An animated graph shows five challenges, from address verification to driver behavior, stacking up costs.
The fit is a name the buyer trusts. Driver assignment, traffic-aware routing with 2-wheel vehicle support and turn-by-turn navigation come from Google's platform.
The pricing is framed for risk: a success-based model.
The move: If your product runs on a platform your buyer already trusts, name that platform before your own features.
Zoho CRM Plus overview video
Zoho CRM Plus is a platform overview, not an install video. The fit move is in its opening: a customer walking through a city of disconnected touchpoints.
What works here:
The mess comes first. Isolated buildings stand for sales, marketing and support that don't talk to each other.
Then one hub. Icons connect into a single platform, so “unified” is a picture before it's a word.
Features follow the customer's path: SalesIQ chatbots, Zia's contact prioritization and social posts that turn into tickets.
The move: If your product replaces several tools, draw the old tools first. Then show yours taking their place in one move.
Stage 2 · Wrench
“Can my crew do it?” Show every step at the installer's angle.
Fit is settled. Now the person holding the tools asks a different question: can I do this without calling support?
A recipe card shows the pan at the angle you'll hold it. I call it the Wrench: one install task, step by step, from where the installer stands. Four examples. Each one is a working instructional video, not a pitch.
Geberit remote flush plate installation video
This French-language video shows how to install Geberit's type 10 remote flush plate. It's published by Edifis Group, a distributor, not by Geberit's own channel.
What works here:
It shows what the wall hides. Transparent ghosting and animated cutaways reveal the concealed cistern and its plumbing, the same trick behind most 3D exploded view videos.
Every measurement is on screen. Hole drilling comes with dynamic dimensions, then the routing of flexible conduits for AquaClean features.
Maintenance is answered before it's asked. The flush valve is taken apart and put back together in animation.
The move: Show the part your installer can't see once the wall is closed. If they'd need to guess a measurement, put it on screen.
Daikin drier filter installation video
Daikin's R-Cycle video answers one question in 31 seconds: how do you install a drier filter? It covers the filter and its valves, and nothing else.
What works here:
2D animation strips the job to the parts that matter. No room, no clutter, just the pipework.
Color carries the risk. Animated glows mark the heat and cooling phases during brazing, so the dangerous step is the most visible one.
Narration and on-screen text move in sync, one step at a time.
The move: Make one video per install task, not one per product. If your title can't name a single part, split the video.
Grundfos SCALA2 pressure tank setup video
Grundfos shows installers how to set the pre-pressure in the SCALA2 pump's integrated pressure tank. The video is in Dutch, and the 3D animation does the explaining.
What works here:
The task is one setting. The title names the exact job, so the right viewer finds it and the wrong one doesn't click.
3D animation shows the tank inside the pump, a view no installer gets on the job.
It runs on music only, so the steps have to read without words.
The move: Title your video with the exact task, in the words an installer would search. “Set the pre-pressure” beats “SCALA2 overview.”
Schneider Electric SNAP IN wiring video
Schneider Electric's 24-second spot sells SNAP IN to panel builders. Its promise is a different panel wiring process, shown with 3D snap-in modules.
What works here:
The buyer is the person doing the wiring. The title names their process, not the product's specs.
The 3D close-ups show modules snapping into place. The install motion is the selling point.
At 24 seconds, it's the length of one decision, not one tutorial.
The move: If your product changes how it's installed, sell the install motion itself. Show the one movement that replaces the old steps.
Stage 3 · Cutover
“Will the switch break anything?” Show the test before go-live.
Software installs have no wrench. They have a switch day, and the admin's fear is that something breaks on it.
A pilot runs the checklist before takeoff, not during. I call it the Cutover: the move from the old way to your product, shown with its safety net. Five examples. Like good software onboarding videos, they show the first day, not the full feature list.
OpenText Migrate overview video
OpenText Migrate moves physical, virtual and cloud workloads from one environment to another. The video sells one thing: a switch that doesn't stop the business.
What works here:
The safety net is the hero. Continuous real-time replication and non-disruptive test cutovers mean you can rehearse the switch any time.
It checks before it moves. The system assesses up to 100 validation values to confirm the target environment is ready.
Fit is named in full: Windows, Linux and SAP workloads, across Google Cloud, AWS, Microsoft Azure, AWS Outpost and Azure Stack.
The move: Show the rehearsal, not just the go-live. If your buyer can test the switch without risk, put that test on screen.
SurveyMonkey Anywhere demo video
SurveyMonkey Anywhere collects survey data online or offline. The video follows the app into places with no signal: national parks and trade shows.
What works here:
The fear is named with an icon. A Wi-Fi signal drops, and the survey keeps working, then syncs later.
The app guards the field setup. It stops respondents from closing a survey by accident.
The admin gets a scene too. A central dashboard manages devices and data across teams.
The move: Show your product working in the worst conditions your buyer will deploy it in. Then show the admin view that keeps it under control.
AppFolio workflow onboarding video
AppFolio Property Manager's video starts with a new team member, Jennifer. It shows how the workflow editor gets her working on day 1.
What works here:
Setup is drag and drop. Processes like unit turns and rental applications are built as visual flowcharts.
The workflow tells the new hire what to do next, down to showing alerts on a phone.
The install here is a person. The product is ready when the new hire is.
The move: If your software is installed into a team, show the first new hire using it. Their first day is your go-live.
Wonolo overview video
Wonolo's overview is a staffing platform walkthrough, not an install video. It's here for how it shows first-time setup: post a job, then reuse it.
What works here:
Templates for recurring roles make the second job faster than the first.
Worker qualifications are picked on screen, so the buyer sees what control they have before a shift starts.
The loop closes after the work. Businesses approve shifts, review workers and add favorites to invite back.
The move: Show the second use, not just the first. A template on screen tells the buyer setup is a one-time cost.
HP Instant Ink explainer video
HP Instant Ink is a printer ink subscription. The video turns signing up into three steps: Select, Deliver, Enjoy.
What works here:
Three steps, three words. Icons and bold on-screen text make the setup feel shorter than any manual.
The product works after setup without anyone touching it. Ink ships when levels run low, so you never run out.
The exit is shown too. Plans can change or cancel anytime, and unused pages roll over.
The move: Name your setup in 3 one-word steps. If it takes more than 3, show the first 3 and say what happens automatically after.
Stage 4 · Night Shift
“What happens after the installer leaves?” Show it running unwatched.
The install is done. The installer packs up. Now the buyer asks the last question: who's watching this when nobody's here?
A night watchman matters most when the building is empty. I call it the Night Shift: the product doing its job after the install crew has gone. Four examples. Two of them are not install videos at all, and they're marked as such.
Atlas Copco SMARTLINK video
Atlas Copco's Hungarian video for SMARTLINK follows Bob, a business owner who can't stand next to his compressors all day. SMARTLINK watches them for him.
What works here:
One person carries the story. Bob's worry is the problem, and his free time is the result.
Compressor statistics and settings reach his computer, phone and tablet, with push notifications when something looks wrong.
The alert goes one step further. SMARTLINK suggests the likely cause and helps dispatch an Atlas Copco service technician.
The move: End your installation story after the install: show the first alert and who responds to it. That's the moment the buyer is really paying for.
HoistCam by Netarus intro video
Netarus's HoistCam brief intro is aimed at heavy lifting and logistics teams. It skips the promotional gloss for a hands-on, almost tutorial style.
What works here:
It sells two results crews care about every shift: safety records and output.
Features and advantages are laid out one by one, so a crew lead can check them against their own lifting work.
The plain style matches the buyer. Practical tools for real working pressure, shown plainly.
The move: If your buyer works with their hands, drop the gloss. Show the product during a normal shift.
ACV Auctions milestone video
ACV Auctions' video is a sales milestone update, not an install video. It's here for how it proves a platform keeps running: with its own operating numbers.
What works here:
It opens on pressure: “YOU HAVE TO MAKE THIS WORK,” next to a social distancing visual.
Then counts on screen: 53,695 listed vehicles, over 2 million photos and a 75% sell-thru rate.
Its inspection tools get numbers too: 49,999 engine sound analyses with AMP Recordings and 32,009 undercarriage scans with Virtual Lift.
The move: After go-live, prove the product is running with numbers from your own platform. A count from last month beats a promise about next year.
Eightfold talent acquisition video
Eightfold's video is a hiring software overview, not an install video. It's here for one after-launch idea: the system keeps improving its data on its own.
What works here:
It infers skills a résumé doesn't list, from work history and context.
Candidate profiles keep updating after they're added, across internal employees, alumni and past applicants.
Recruiters and hiring managers see the same live view, so adjustments happen during the search, not after.
The move: If your product gets better after setup, show day 1 and day 90 side by side. The gap is your answer to “what happens after the installer leaves?”
Pick your stage
Which install stage does your video cover?
The short answer: ask what the person doing the install is worried about right now. Fit, steps, the switch or the morning after? The answer picks the stage. One stage per video. If two stages create support calls, make two short videos instead of one long one.
Now go back to the box at the customer's door. A manual inside it answers every question at once. The installer only has one.
The move: ask your support team for the 5 most common install-day tickets. Sort them by stage. Make one short video for the stage with the most tickets.
A manual proves you documented the install. A video for the right stage proves the install will go well.
FAQ
Installation Video Examples FAQ
What is an installation video?
An installation video shows how a product gets put in and switched on where the customer will use it: a wall, a panel, a server room or a team's workflow. The best ones answer one install-day question at a time: will it fit, can my crew do it, will the switch break anything, and what happens after.
How long should an installation video be?
As long as one task needs. Schneider Electric's SNAP IN spot runs 24 seconds, and Daikin covers one drier filter in 31. Geberit's full flush plate installation runs 3:22, because it shows every measurement. Cut anything that isn't part of the one task.
Should an installation video use a voiceover?
It depends where it plays. Grundfos and Schneider Electric run on music and visuals only, so one cut works in every market. Daikin syncs narration with on-screen text, step by step. If you skip the voice, every step has to read without words.
What's the difference between an installation video and a product demo?
A demo shows what the product does, to win the deal. An installation video shows how it goes in and gets switched on, to make the deal stick. For the selling side of physical products, see these hardware demo videos.
Should an installation video be 3D animation or live action?
Use 3D when the important part is hidden. Geberit uses transparent ghosting to show a cistern inside the wall, and Grundfos shows the tank inside a pump. Use live action when the installer needs to trust the real product in real hands.
How do you show hidden parts in an installation video?
Make the outside transparent. Geberit ghosts the wall to reveal the concealed cistern and its plumbing. Thermal Radar uses a translucent view of its device to show 360° scanning. Then bring the outside back, so the viewer knows where the hidden part sits.
How do you make an installation video for software?
Show the switch, not the setup screens. OpenText Migrate shows test cutovers that don't touch live production. SurveyMonkey Anywhere shows the app working with no signal, then syncing. The admin's question is what breaks on switch day, so answer that.
Who is the audience for an installation video?
The person holding the tools, who is often not the person who signed the deal. Daikin and Geberit speak to installers. OpenText speaks to IT admins. Atlas Copco speaks to the owner who wants to stop watching his compressors. Name that person in the first line.
Can installation videos reduce support tickets?
Yes, when each video answers a question your support team keeps getting. Start with your most common install-day tickets. Make one short video per ticket. Link each one where support tickets start: in help docs, on the order email and on the product's packaging.
How do you handle installation videos in several languages?
Let the visuals carry the steps. Geberit's video is in French, Grundfos's in Dutch and Atlas Copco's in Hungarian, yet their 3D steps read without the words. Add captions per language rather than reshooting.
How many steps should one installation video cover?
One task, and every step in it. Daikin covers one filter. Grundfos covers one pressure setting. If your title can't name a single part or task, split the video in two.
Do installation videos help sell the product before purchase?
Yes, when the install is part of the buying decision. SolarEdge sells MultiRange on fewer part numbers and simpler installation. Schneider Electric sells SNAP IN on a different wiring process. An easy install is a reason to buy.
Patterns from the analysis
Installation Video Best Practices
None of these videos was broken down from a full transcript. The counts below cover the 9 hardware and equipment videos on this page, using their YouTube titles, audio and the on-screen details described above. Nine is a small sample, so read each count as what these nine did, not as market data.
One Task
Should an installation video cover one task or the whole product?
Observation
Daikin covers one drier filter. Grundfos covers one pressure setting. Geberit covers one flush plate. Schneider Electric covers one wiring process. The other five pitch the whole product: Thermal Radar, SolarEdge, Multibrackets, Atlas Copco and HoistCam.
Data
4 of 9 covered a single install task. 5 of 9 covered the whole product.
The move
Name the task in the title. A title that names one part gets found by the installer who needs it.
Any Language
How do installation videos travel across markets?
Observation
Geberit's video is titled in French, Grundfos's in Dutch and Atlas Copco's in Hungarian. SolarEdge put the same MultiRange spot out under an English title and a Polish one. The 3D steps carry the meaning either way.
Data
3 of 9 were published under a non-English title. 1 of 9 shipped the same cut in two languages.
The move
Build the steps so they read with the sound off. Then a new market needs captions, not a new video.
Music Only
Do installation videos need a narrator?
Observation
Grundfos, Schneider Electric and SolarEdge run on music, with no voice. Daikin syncs narration with on-screen text. Thermal Radar leans on short on-screen text instead of narration.
Data
3 of 9 ran on music only.
The move
Write the on-screen text first, as if there were no voice. Add narration only where a step is still unclear.
How to plan
Where to use your installation video
Put each video where its stage happens. That one rule decides most placements.
Product and pricing pages. Doorway videos, so buyers see the fit before they order.
Order confirmation and shipping emails. Wrench videos, before the box arrives.
Help docs and the packaging QR code. One task per video, matched to the step it explains.
Admin onboarding. Cutover videos for the IT team, the week before switch day, alongside your technical onboarding videos.
Renewal and success calls. Night Shift videos that show what the product did while nobody watched.
How to script an installation video
Write it backwards. Start from the finished install, then list every step it took to get there.
Stage. Pick one: fit, steps, switch or after. One stage per video.
Viewer. Name the person holding the tools. An installer, an admin or a new hire.
Task. One part or one setting. Put it in the title.
Steps. Write each step as one action, in the order the hands do it.
Numbers. Every measurement, torque or setting goes on screen.
Risk. Mark the step that can go wrong, the way Daikin marks the brazing heat.
Every installation video runs through the same three stages. Knowing them keeps a project from drifting.
Pre-production. Pick the install stage and the task. Get the real installation steps from the engineer or support lead, then script and storyboard them.
Production. Build CAD-accurate 3D models, or film the real install with a crew. Technical animation suits parts that sit inside walls, cabinets or machines.
Post-production. Add on-screen measurements and labels, music or narration, and captions. Then have an installer watch it and try the steps once.
Jai Ghosh is a Video Producer at Advids, where he has planned and produced videos for B2B software and technology companies for 7 years. He works on product demos, explainer videos and brand videos, from the first script to the final cut, for clients from startups to enterprises.
Before Advids, Jai spent over 11 years in freelance media consulting, after starting out in digital journalism. He writes the Advids blog's breakdowns of product and demo videos, sorting real examples by the question each one answers for a buyer.
Focus: SaaS product demos, explainer videos and brand videos
Experience: 7 years at Advids, over 11 years in media consulting