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Customer Onboarding Video Production: Enhance Adoption

Videos To Simplify Onboarding

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Hear our Customer's Experience

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6000+ Videos created for 3400+ startups and enterprises

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★★★★★
"Advids truly brought our product vision to life with exceptional 3D industrial animation video quality. Their collaboration and expertise delivered outstanding visual impact."
Mette Maegaard
Head of Global Marketing, Bang & Olufsen
★★★★★
"Advids transformed our Guardian 3 vision into stunning 3D animation. Their exceptional craftsmanship and technical precision perfectly showcased our advanced driver safety solution. The video brilliantly communicates our mission."
Sophie G
Head of Marketing, Seeing Machines
★★★★★
"Advids truly brought our Maze platform to life with their exceptional animation. The video brilliantly showcases our rapid testing process and user insight capabilities exceeding our expectations. It perfectly captures our vision for product innovation."
Sarah Chen
Head of Product Marketing, Maze

Improve User Experience

Effective onboarding videos reduce user frustration and support a smooth transition into your platform's features and functionality.

Engaging customer onboarding videos simplify complex information, making it easier for new users to understand your product and its value.

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About Advids

At Advids, we're a team of empathetic creatives specializing in crafting compelling customer onboarding videos since 2012. We are onboarding strategists, scriptwriters, storyboard artists, 2D/3D animators, motion graphics designers, voiceover artists, and video editors. We've been called customer onboarding video specialists, user activation experts, product tour guides, SaaS onboarding masters, and digital adoption architects. But above all else, we're your customer onboarding video production partners.

Let's collaborate and explore how Advids can create engaging onboarding videos that transform new users into loyal customers. Our team's combined experience in user experience, instructional design, and visual storytelling ensures seamless and effective onboarding experiences that drive product adoption and reduce churn.

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Customer onboarding video Examples

1. EY

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EY Embryonic is a cloud-based platform that analyzes data to map out ecosystems and understand business trends. This video is designed to demonstrate how EY can help businesses make informed decisions about where to invest for future success.

Video Design - This video opens with an animation showing the earth with sectors blurring, highlighting the dynamic and evolving nature of business. It uses captivating graphics, with a red color scheme that suggests power and action. The video seamlessly transitions into a 3D animation of a globe with interconnected data points, which represents the complexities of the modern business world. This design creates a visually engaging and informative Customer onboarding video, guiding viewers through the key concepts of EY Embryonic.

The use of 3D animation, with its dynamic visual elements, helps communicate EY’s commitment to providing a sophisticated solution for navigating the complex landscape of business today. The red color scheme and graphics, combined with the powerful narrative, set a confident and innovative tone, positioning EY as a thought leader in the industry. The video effectively visualizes EY Embryonic as a powerful tool that can provide clarity and direction for businesses looking to navigate the ever-changing business environment.

2. AWS

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AWS Lookout for Metrics automatically detects and diagnoses anomalies in business data, such as a sudden dip in sales revenue. This video is designed to introduce this powerful tool and explain how it works.

Video Design - The video uses simple animations and line art graphics to illustrate the concept of anomalies and how AWS Lookout for Metrics can be used to solve them. The video has a clean and modern design. This makes the video engaging, and easy to follow. The consistent use of a dark blue background provides a professional feel, making it a great customer onboarding video.

This video design effectively communicates the objective of the video. The use of simple animations and graphics is visually appealing and easy to understand. The narrative of the video explains how AWS Lookout for Metrics can overcome the challenges of detecting anomalies. The tone of the video is informative and professional, making it suitable for a business audience. The video design is effective at communicating the value proposition of the product.

3. Laborie

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Laborie is a global leader in gastroenterology solutions. This video is designed to highlight their product portfolio and the innovative diagnostic solutions they offer.

Video Design - The video starts with a simple animation of a 3D globe with graphic elements, signifying the company’s global reach and the impact of their products. The style of the video is simple, clean, and professional, with the use of bold, clear graphics, and animated transitions. The video uses simple animation, a minimalist color scheme, and clear visual elements, making it a good Customer onboarding video.

This video effectively communicates Laborie’s objective of providing next-generation gastro solutions to professionals around the world. The minimalist design style and use of simple animation help maintain a professional tone while keeping the video engaging and concise. The video effectively emphasizes the company's commitment to delivering high-quality solutions for gastroenterology professionals.

4. Tyson Foods

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Tyson Foods is dedicated to providing high-quality food while striving for continuous improvement in their sustainability efforts. This video is designed to highlight the company's commitment to responsible chicken raising practices and the innovative concept farm where they are implementing new ideas.

Video Design - This customer onboarding video showcases Tyson Foods commitment to sustainability through the use of simplified graphics and animation. The video employs a minimalistic, flat design style, utilizing simple shapes, clean lines, and limited color palettes, which create a clean, modern, and approachable look. The use of a magnifying glass to focus on the chicken further emphasizes the company's commitment to animal welfare.

The video's visual design effectively communicates the company's commitment to sustainability and its efforts to improve chicken raising practices. The simplicity and clarity of the visuals create a positive and reassuring tone, which resonates with consumers who are increasingly concerned about responsible food production. The video effectively conveys the message that Tyson Foods is making a positive impact on the world by improving animal welfare and fostering sustainability, ultimately driving the viewer to learn more about their commitment.

5. Cardinal Health

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Cardinal Health is introducing a new line of incontinence products that are designed to provide more comfort and breathability. The new BreatheEasy technology offers a more balanced microclimate for improved skin health. This video is designed to highlight the benefits of BreatheEasy technology, showcasing how it can help people feel more comfortable and confident.

Video Design - The video features simple, bright, and friendly cartoon animations. The graphics and design elements are engaging and clear. This customer onboarding video uses simple, clean visuals and a friendly, approachable tone to communicate the core benefits of the product. It uses simple diagrams and illustrations to highlight the key features of the product, which helps to make the information more easily understood and relatable.

The video uses a clean visual style, incorporating bright colors and simple animations to communicate the message of improved skin health and comfort. It focuses on the product's key features, such as air-permeable wings and breathable backsheet, which are essential for maintaining a cool, dry, and comfortable microclimate. The video's overall tone is positive and encouraging, highlighting the benefits of using the new line of breathable incontinence products.

How Advids pricing work for Customer Onboarding Videos?

At Advids, we offer transparent, value-driven pricing for customer onboarding video production. Our fixed-fee model ensures budget predictability. We prioritize creative collaboration and exceptional results.

Predictable Budget: Fixed fees provide budget certainty. Comprehensive cost breakdowns are included.

Client-Centric Approach: We prioritize your vision. Minor revisions are handled efficiently.

Streamlined Project Management: Dedicated project managers ensure smooth production and quick feedback integration.

Unwavering Transparency: Complete transparency: every detail is included, ensuring consistent delivery.

Pricing depends on video length, animation style, customization, and features (motion graphics, screen recordings). Our fixed-fee structure ensures transparency and value. We deliver exceptional onboarding videos that boost engagement, improve adoption, and maximize ROI. Our videos are perfect for employee onboarding, ensuring new hires quickly understand your AI tool.

For a 60-second customer onboarding video for an AI-powered diagnostic tool, aimed at training medical professionals, consider these options:

Simplified Interface Tour (USD 1000-1500): Clear visuals guide users through the interface, highlighting key features.

Conceptual Feature Explainer (USD 1500-2000): Engaging motion graphics explain the diagnostic process, ideal for product training.

Stylized Animated Guide (USD 2000-3000): Visually engaging style simplifies complex concepts for better knowledge retention.

Detailed Workflow Simulation (USD 3000-4500): Detailed 3D animations simulate real-world usage, providing effective product simulation.

Comprehensive Training Module (USD 4500-6000): A complete training experience combining screen recordings, motion graphics, and animation. This software training video will empower your medical professionals to confidently use the diagnostic tool.

What content team from Advids is assigned and their expertise?

At Advids, we assign a dedicated team of customer onboarding video production specialists to create compelling videos that seamlessly guide new users through your product or service. We meticulously craft each video with a focus on user experience, ensuring clarity, engagement, and a smooth onboarding journey. Our team leverages best practices, Product walkthrough tutorials, and interactive elements to create videos that drive User activation and reduce churn.

Your dedicated project team includes:

Creative Director: Leads the project vision, ensuring the onboarding video aligns with your brand and resonates with your target audience. They oversee scripting, visualization, and messaging for maximum impact. Their expertise lies in product demo videos and Welcome video strategies .
Onboarding Strategist: Maps the user journey and identifies key learning moments for the video. They specialize in crafting concise, informative narratives that simplify complex processes, focusing on user activation and retention.
Storyboard Artist: Transforms the script into a visual blueprint, outlining key scenes, screen recordings, and animations for a clear and engaging video flow. They focus on visual storytelling and User interface design principles.
Motion Graphics Designer: Brings the storyboard to life with captivating animations, screen recordings, and visual effects. They are skilled in creating intuitive explainer videos and Software tutorials , with expertise in visual communication and UI/UX design .
Voiceover Artist: Provides a clear and engaging voiceover that guides users through the onboarding experience. They are adept at delivering instructional content with a welcoming tone, skilled in voice modulation and character animation voiceovers.
Video Editor: Assembles all elements into a polished final product, incorporating music, sound effects, and transitions for a seamless viewing experience. They are experts in video editing software and post-production techniques, optimizing videos for various platforms.

What experience Advids has in Customer Onboarding Video production?

Advids crafts engaging onboarding videos that seamlessly guide new users. We offer diverse video styles: screencasts, animations, interactive demos, and personalized welcomes. Our expertise in UX and video production delivers impactful onboarding videos, boosting user adoption and engagement. We research your audience and product to create smooth, engaging onboarding experiences.

We serve SaaS, FinTech, healthcare, e-learning, and e-commerce clients, transforming complex features into engaging onboarding videos. Our industry specialists create resonant videos that drive results. Our videos accelerate user activation and improve product engagement.

With 12 years' experience, we create effective onboarding resources like walkthroughs, tutorials, and Welcome Videos . We start each project with in-depth research of user behavior, product features, and best practices. We identify key hooks and learning objectives to create engaging, informative videos. Effective onboarding builds relationships and fosters community. Our team crafts engaging, informative videos using UI design, visual storytelling, and interactive elements. We collaborate closely with clients to meet their business objectives. We optimize your onboarding flow for a seamless user experience. Our goal is to drive customer success through effective onboarding. We create videos that boost Product adoption and reduce churn.

Frequently Asked Questions

An ideal welcome video for new users is concise, typically between 60-90 seconds, ensuring key information is quickly absorbed.

Complex onboarding steps can be simplified by breaking them into smaller, manageable parts, each explained clearly and concisely.

A friendly, conversational, and enthusiastic script style is most effective for introducing new users to a platform or service.

Engage new users with dynamic visuals, a clear narrative, and a call to action, encouraging active participation.

A great first impression is made with high-quality visuals, a warm tone, and a clear, concise message.

Screen recordings, animations, and graphics are effective for explaining key product features to new users.

Storytelling connects with new clients by demonstrating how a product or service solves their specific problems.

Brand personality is showcased through consistent visual style, tone, and messaging in the welcome video.

Key elements of an effective welcome video include a clear welcome message, a product overview, and defined next steps.

A smooth new user journey is visually represented with a step-by-step approach using motion graphics.

Motion graphics enhance the onboarding video by making it more engaging and easier to understand.

Essential pre-production steps include scriptwriting, storyboarding, and visual planning, ensuring a well-structured video.

A welcome video feels personal and relatable by using a friendly tone and addressing specific user needs.

Product benefits are highlighted by showing how they solve user problems and improve their overall experience.

Brand values are visually represented through consistent design elements and messaging, reinforcing brand identity.

Customer Onboarding Production

A great start is crucial for new users, and that's where a customer onboarding video truly shines. It's not just about showing features, it's about making things easy and building trust right away.

  • Advids crafts videos that simplify complex processes, ensuring clear messaging that resonates.
  • We help you create a positive first impression, boosting engagement and reducing support queries.
  • Our Customer Onboarding video production production services personalize the experience, guiding users step-by-step for better product understanding.

Let Advids show you how a customer onboarding video can unlock your brand's full potential.

Production Process

Ready to make your customer onboarding video truly shine? Pre-production is where the magic begins, setting the stage for a seamless user experience. At Advids, we believe a well-planned approach is key to success.

  • Define clear objectives, what should users achieve after watching your new user training videos?
  • Identify your target audience, what are their specific needs and pain points?
  • Craft a compelling narrative, what story will resonate with your users?
  • Develop a detailed script, how will you guide users through your product?
  • Plan the visual style, how will you enhance engagement and make it memorable?
  • Choose the right music and sound, what tone will set the right mood?

Our Customer Onboarding Video Production process ensures that every element is carefully considered. As a leading Customer Onboarding Video Production agency, we know that effective new user onboarding videos are not just about showing features, it's about guiding users to success. A well-planned customer onboarding video is your key to unlocking user success.